SHIPPING & RETURNS

SHIPPING FAQ

HOW MUCH IS SHIPPING? 

  • We offer FREE IN-STORE pickup on all orders.
  • We offer  FREE SHIPPING on orders of $75 or more before discounts.
  • We offer  $9.99 FLAT RATE shipping on standard-sized items and orders under $75.
  • A flat $10 charge will be applied to any item 38"+. 

WHERE DO YOU SHIP?

  • Orders cannot be shipped to PO Boxes. If a PO box is used during checkout, the shipment of your order will be delayed until a physical address is received.
  • We ship to the Contiguous US only with the exclusion of Alaska and Hawaii. 
  • We do not ship internationally at this time.

HOW DO YOU SHIP?

  • Most orders are shipped via USPS. Fedex and UPS are available by request.
  • All orders shipped to a South Dakota address are subject to a sales, county ,and municipal tax.

  • Turn-around Time: Unless otherwise noted, orders placed Tuesday-Friday are packaged and shipped the following day. Orders placed Saturday-Monday are packaged and shipped the following Tuesday.

  • Rush Order: Please send an email to info@roseandeugene.com We are often able to accommodate rush orders for an additional fee, depending on our current workload.


RETURNS FAQ: 

To begin a return for an item from your order, email info@roseandeugene.com. Use the subject line: RETURN, ORDER # (insert your order number).

WHAT IS YOUR RETURN POLICY?

Returns are always hassle-free and easy within 15 days of the shipment date for a full refund, less the original shipping cost & return label fee. We do not provide return labels for furniture as well as other select items. These items are returnable via whichever shipping carrier you choose upon approval of return. Customers are responsible for the label as well as the shipping fee on these items. As with everything, there are always exceptions and you can rest assured that we handle each return personally and individually. 

WHAT HAPPENS IF MY ITEM(S) ARE DAMAGED OR MISSING?

Please inspect all items thoroughly upon receiving them. Sometimes your item/s can arrive broken in shipping. When this happens, we get a replacement shipped to you as quickly as humanly possible. All we need from you is an email within the 15 days of the shipment date  and photographs of the damage. Any damages or missing items reported after the 15 days can not be refunded. Email us at info@roseandeugene.com

CAN I CANCEL AN ORDER THAT HASN'T SHIPPED?  

Orders are processed quickly! To cancel an order, you must do so within two hours of placing the order. We cannot guarantee that cancellation is possible beyond this timeframe. Once an order is placed and processed we are unable to stop the shipment beyond this window. The order will be shipped and may be returned via our standard return policy. 

To begin a return for an item from your order, email info@roseandeugene.com. Use the subject line: RETURN, ORDER # (insert your order number).


Things to keep in mind to receive a full refund:

  • All products must be returned in new, undamaged condition in original protective packaging.
  • Pillows must be unused, unwashed, and in original packaging. Otherwise (due to health concerns), we will send back in lieu of a refund.
  • You must contact us via email within 15 days of the shipment date. Email us at  info@roseandeuegen.com
  • Once a refund is issued, it may take your bank 5-10 business days to process the refund. For questions regarding your refund, once we have emailed your refund confirmation, please contact the bank that issued your form of payment. 


NON-REFUNDABLE/RETURNABLE ITEMS

  • Consignment items.
  • Custom items. 
  • Clearance items.
  • Gift cards & Store Credit
  • Open skin and Body Care Essentials (soaps, moisturizers, lip balms, etc...)

 

HOW DO I EXCHANGE AN ITEM?

Most of our products are made and ordered in small batches, so to make sure the item you’d like to purchase is in stock, we recommend that you place your order before you return your original purchase. Then, email info@roseandeugene.com. Use the subject line "EXCHANGE ITEM, ORDER # (insert your order number)", and you’ll be all set.